How can we help?

What to include

• A short description of what you expected and what happened.
• Your phone model, operating-system version, and Choose The Run app version.
• The approximate date and time of the problem.
• A screenshot only after checking that it does not reveal private information.

If a completed run is waiting to sync, keep it saved in the app. Do not delete the app or record a duplicate while support is investigating.

Account and privacy

For sign-in help, email us from the address connected to the account when possible. To remove an account, follow the account deletion instructions. Our privacy policy explains how Choose The Run handles information.

Safety or abuse

For harassment, unsafe content, impersonation, or another urgent account-safety concern, put “Safety” in the email subject and include only the information needed to identify the account or content. Contact local emergency services when someone is in immediate danger.

Read the Community and Child Safety Standards for prohibited conduct, reporting guidance, and child-safety commitments.

Policies

Review the Terms of Service and Privacy Policy for the current product rules and data practices.