App support
How can we help?
Updated September 3, 2026
Write to support@choosetherun.com for help with Deklat. Please do not send a photograph of yourself by email; we can almost always help without one.
What to tell us
What you expected, what happened instead, your phone model, its operating-system version, the Deklat version from the bottom of the Me page, and roughly when it happened.
A reading that looks wrong
Closet readings work best on a photograph taken straight on, with the doors open and the light on. If a garment was missed or misread, you can edit it in the wardrobe, and the outfit suggestions follow your edit.
Your plan, your allowance, your purchases
Allowances reset on the first of each month. If you paid and the plan has not opened, use “Restore purchases” on the Me page; that asks the App Store again and opens the plan. To change or cancel a subscription, use “Manage subscription” on the same page, which takes you to your Apple Account settings. Refunds are requested from Apple. The Terms of use set out how renewals work.
Invites
Each invite is its own code. When a friend joins with yours, extra try-ons land on both phones that month. A code that has already been used cannot be used again.
Your photos and your data
“Clean up and reset” on the Me page clears everything Deklat keeps on the phone. To have the record on our servers deleted, ask us from the address you registered. The Privacy Policy describes what is sent, what is kept, and for how long.